The doctors and staff of Essex Family Dental welcome you to our office. To get started we’ve designed this page to answer any questions you might have about our services, policies, and procedures.

General Information

Our office is open to serve you, answer your questions, or schedule an appointment during the following hours.

7:00 a.m. – 7:00 p.m. Monday-Thursday

7:00 a.m. – 4:00 p.m. Friday

8:00 a.m. – 2:00 p.m. Saturday

Should you have an emergency situation, we urge you to call us at: 802-878-5591

Registration

On your first visit to Essex Family Dental we will need to get some basic information from you to establish your dental records. Please bring your current insurance information at that time. To speed up the registration process please fill out new patient forms online prior to your visit. Please follow the link below.

Online Forms

Also, be sure to notify our office of any future changes in your name, address, phone number, or insurance as soon as the change occurs. We want to be sure our information is accurate to best serve you.

Payment

Charges are payable at the time your treatment or service is rendered. Regardless of your insurance coverage, our office relies on you to settle your account. For your convenience we offer the following payment options:

  • CASH
  • PERSONAL CHECKS
  • VISA
  • AMERICAN EXPRESS
  • DISCOVER
  • MASTERCARD

Keep in mind that we are estimating your insurance coverage, and it does not guarantee payment.

Affordable Payment Plans Through CareCredit

Your smile is yours forever, and we want to make it as easy as possible for you to receive the best dental care when you need it.

CareCredit is a healthcare credit card with a credit line for treatments and procedures for your entire family, including your pets. It is a credit card designed for your health and beauty needs. With many of our promotional offers, you can avoid paying interest by making your minimum monthly payments and paying the full amount due by the end of the promotional period. Learn more at their website!

Fees

We base our charges for the service on the severity and complexity of your injury, illness or service need as required under Federal guidelines. Doctors and staff will be pleased to discuss our fees with you before services are performed.

Changes to Your Appointment Time

The time of your appointment has been reserved exclusively for you! Please notify us at least 24 hours in advance by phone if you are unable to keep appointment.

Insurance

Our business office will gladly submit primary and secondary insurance claims for you. We will do everything we can to obtain up-to-date information on your coverage. Please make sure to provide us with your most current insurance information prior to the service being provided.

Policy coverage varies from one insurance plan to another, as do the “usual, customary and reasonable” (UCR) fees that various insurance plans have established. Please be aware that our financial arrangement is with you, our patient, not your insurance company. Should there be a dispute related to the service, the settlement of the dispute is between you and your insurance carrier. The ultimate responsibility for the services provided to you is yours.

Meet Your Dentists

Excellent care every time! Dr Mackay and his entire staff is knowledgeable, kind, patient, and trustworthy. Highly recommend.

Wendy

Dr. Feeley, our main dentist, and the entire staff are consistently courteous, attentive and respectful. They very obviously keep up to date with “best practice” assuring that their patients receive the best possible care available.

Jayne